FAQ

Customer support:

support@bespoak.online

Do you offer a warranty on your products?

Yes. All Bespoak furniture is covered by a warranty that reflects our commitment to quality craftsmanship. Our warranty covers structural integrity and workmanship under normal residential use.

Should you ever experience an issue, our team is available to assist and ensure your piece continues to perform as intended.

Can I change the contents of my order?

We understand that bespoke furniture requires flexibility. Changes may be made to your order before production begins. Once manufacturing is underway, changes may be limited or incur additional costs.

Please contact us as soon as possible if you wish to make an adjustment, and we’ll guide you through the available options.

How long will my order take to deliver?

As each Bespoak piece is handcrafted to order, lead times vary depending on the design and level of customisation. Typical production times range from 2 to 4 weeks, followed by delivery.

Estimated timelines will be confirmed at the time of order.

What if my order is lost or stolen?

All orders are carefully packaged and shipped using trusted delivery partners. If an order is lost or damaged during transit, please contact us immediately so we can investigate and resolve the issue as quickly as possible.

Your satisfaction and peace of mind are important to us.